FAQ

We ship to most countries worldwide. If your country is currently not listed reach out and we will see what is possible.

We have two types of products and they ship differently.

Most of our apparel and accessories are produced on demand and fulfilled from the
location closest to you. This keeps shipping costs lower and reduces the emissions involved in getting your order to you.

Some products are designed, printed, and finished by hand in our studio in Arosa,
Switzerland. These are made in the Swiss Alps and carry a little more of where
we come from. Swiss customers can order these with confidence as they ship from
within Switzerland with no customs charges. International customers can order
these too, with standard international shipping rates.

If you order an in-house product printed in our Arosa studio, it ships from within
Switzerland — no customs charges apply. If you order a print-on-demand product,
it is fulfilled in Europe and shipped to you. Swiss customs charges may apply
on these orders. This is unfortunately outside our control, but we wanted to be
upfront about it.

In-house products are available for pickup from our studio in Arosa. Select this option
at checkout where available.

Print-on-demand orders are fulfilled within 2–5 business days, then shipped directly to you. Delivery time after that depends on your location and the fulfilment centre
closest to you. You will receive a tracking link by email as soon as your order
ships — that will give you the most accurate delivery estimate for your
specific order.

Yes. You will receive a tracking link by email as soon as your order ships.

Because our products are made on demand, we are unable to accept returns or exchanges for change of mind. If your order arrives damaged or incorrect, contact us at
info@1800mclub.ch and we will make it right.

Contact us at info@1800mclub.ch with your order number and a photo of the issue. We
will send a replacement at no cost to you.

Sizing varies by product. Each product page includes a full size guide. If you are
between sizes, we recommend sizing up.

Wash inside out on a cool cycle. Do not tumble dry. This keeps the print looking
sharp for longer.

On-demand production means we only make what is ordered — no overproduction, no excess waste. We are continuously working to improve the sustainability of our
materials and packaging.

Ray & Monty is an original storyworld created by the 1800m Club, born in Arosa,
Switzerland. It follows two best friends — Ray the sun and Monty the mountain —
across the seasons of the Swiss Alps. The first book, Die grosse Nussjagd / The
Great Nut Chase, is available now.

The book is available in several editions:

Hardcover
— Swiss bilingual DE/EN: Available here on our website and through bookstores
throughout Switzerland.

Paperback
— bilingual DE/EN: Available on Amazon and other online retailers worldwide.

Paperback
— English only: Available worldwide through select bookstores, libraries, and on Amazon.

Ebook
— English only: Available wherever you buy your ebooks.

The book is also available internationally through major book distributors. If your
local bookstore does not stock it, they can order it in.

Ray & Monty is written for children aged 3–8 and makes a gift worth keeping for any age.

Yes. Ray & Monty is a growing world. More seasons, more stories, more characters. Follow along at rayandmonty.com.

Born in Arosa, Switzerland. 1800 metres above the ordinary.

1800m is the elevation of Arosa, our birthplace. It is also a way of seeing the world — above the ordinary, connected to something real.

Follow us on Instagram and TikTok, or join the Club via our newsletter. You will be
the first to know about new drops, stories, and things worth keeping.

Email us at info@1800mclub.ch. We read everything.